Shipping policy
SHIPPING POLICY
Effective Date: July 17, 2026
This Shipping Policy is issued by Vital Health Recovery LLC, the operator of vitalhealthrecovery.com.
1. Introduction
At Vital Health Recovery LLC, we provide a clear and consistent shipping experience for our saunas, cold plunges, red light therapy devices, massage chairs, and vibration therapy equipment. This policy explains how we ship orders placed on vitalhealthrecovery.com. It does not apply to personal coaching services, which are not shipped.
2. Shipping Destinations
We currently ship within the Continental U.S. (the 48 contiguous states and Washington, D.C.). We do not ship to Alaska, Hawaii, or U.S. territories at this time. We do not ship to P.O. boxes that cannot accept carrier delivery. We plan to expand shipping regions in the future; this page will be updated when we do.
3. Shipping Costs
We offer free standard shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). All shipping costs are shown at checkout, with no hidden fees. Applicable sales tax is calculated and displayed at checkout.
4. Order Handling and Delivery Time
- Handling time: 1–2 business days
- Transit time: 5–8 business days
- Total estimated delivery: 6–10 business days from the date of purchase
Business days are Monday through Friday, excluding holidays. If a specific item requires additional lead time, the product page will note it, and that note overrides the general timing above.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers, including USPS, UPS, or FedEx, depending on destination and package size. Shipments are insured against loss or damage — contact us if an issue arises.
6. Order Tracking
You will receive a confirmation email with tracking information once your order ships.
7. Delivery Issues
Delayed or lost packages: If your delivery exceeds the 6–10 business day window, email us at support@vitalhealthrecovery.com.
Marked delivered but not received: Confirm your shipping address, check with neighbors or building management, and contact us so we can assist with a carrier trace.
Damaged packages: Photograph the packaging and the item, and contact us within 7 days of delivery at support@vitalhealthrecovery.com. We will arrange a replacement, repair, or refund.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery with your order number and the missing item details. We will send the missing item or issue a refund.
9. Returns and Refunds
Physical products may be returned within 30 days of delivery if unused, undamaged, and in original packaging. Certain items are not eligible for return — see our full Return & Refund Policy. The customer is responsible for return shipping on change-of-mind returns; we cover return shipping for items that arrive defective, damaged, or incorrect. Approved refunds are processed within 7 business days after we receive and inspect the return.
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly. If a package is returned to us due to an address issue, we will contact you to arrange reshipment, and applicable reshipping fees may apply.
11. Contact
Vital Health Recovery LLC
4507 Maybrook Woods St, San Antonio, TX 78249
Email: support@vitalhealthrecovery.com
Phone: 830-521-5450
Hours: Monday–Friday, 9am–5pm CST
12. Changes to This Policy
We may update this Shipping Policy from time to time. Changes take effect when posted on this page.
