Return and Refund Policy
RETURN & REFUND POLICY
Effective Date: July 17, 2026
This Return & Refund Policy is issued by Vital Health Recovery LLC, the operator of vitalhealthrecovery.com.
1. Overview
At Vital Health Recovery LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for physical product purchases made through vitalhealthrecovery.com. It does not apply to personal coaching services; coaching cancellation terms are set at the time of booking.
Summary
- Region: United States
- Return window: 30 days from delivery
- Damage/defect reporting window: 7 days from delivery
- Return eligibility: Accepted for both defective and non-defective products meeting the conditions below
- Return shipping: Customer pays on change-of-mind returns; we cover return shipping for defective, damaged, or incorrect items
- Restocking fee: 25% of product price on approved non-defective returns (waived for defective, damaged, or incorrect items)
2. Contact Information
To start a return or report damage:
Email: support@vitalhealthrecovery.com
Address: Vital Health Recovery LLC, 4507 Maybrook Woods St, San Antonio, TX 78249
Hours: Monday–Friday, 9am–5pm CST
3. Eligibility for Returns
Returns are accepted when:
- The item arrived damaged, defective, or incorrect, and the issue was reported within 7 days of delivery; or
- The customer wishes to return a non-defective new item within 30 days of delivery
- The item is unused and includes all original packaging and accessories
Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery with your order number, photos clearly showing the issue, and a brief description. Once approved, we cover the cost of the return at no charge to you.
5. Return Shipping and Fees
For change-of-mind or other non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we provide a prepaid return label at no cost. Please ship approved returns within 7 days of approval.
6. Restocking Fee
Non-defective returns are subject to a 25% restocking fee, deducted from the refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.
7. Refunds and Replacements
After we receive and inspect your returned item, we will confirm whether a refund or replacement applies. Refunds are issued to the original payment method within 7 business days after we receive and inspect the return. If you prefer, we can send a replacement instead.
8. Exchanges
We accept exchanges for both defective and non-defective products that meet the return conditions above. Replacement items ship once the returned item is received and approved.
9. Non-Returnable Items
We cannot accept returns for:
- Custom or special-order items
- Clearance or final sale items
- Items reported after the 7-day damage/defect window
- Items damaged due to misuse or neglect
- Items that are not unused or are missing original packaging
10. Cancellations
Orders may be canceled before shipment for a full refund. Once shipped, cancellations are not possible; the return process above applies instead.
11. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
12. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from Vital Health Recovery LLC, you agree to this Return & Refund Policy.
