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Whether you have a question about your sauna, need help choosing the right red light therapy device, or want an order update. Owned and operated by Vital Health Recovery.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days. Once in transit, delivery within the Continental U.S. typically takes 5 to 8 business days. Please note that Alaska and Hawaii are excluded from our standard shipping.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
If your portable infrared sauna, red light therapy mat, or other device does not meet your expectations, you can initiate a return within the window outlined on our Returns page. Items must be in their original condition and packaging.
Can I exchange a product for a different model?
Yes, we are happy to help you swap for a different red light therapy device or sauna model. Simply contact our team and we will walk you through the exchange process.
How do I choose between a red light therapy mat and a red light therapy device?
Red light therapy mats are designed for broader, full-body coverage while you relax. Handheld devices and panels offer more targeted use for specific areas. Our team can help you decide based on your preferences.
What should I know before setting up my portable infrared sauna?
Make sure you have a flat, stable surface near a standard electrical outlet. Each sauna includes a setup guide with step-by-step instructions. If you run into any questions during assembly, our support team is ready to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to answer every inquiry within 24 hours on business days.
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Free Continental Shipping
We offer free shipping on most orders within the Continental U.S. with no order minimum required.
Hassle-Free Returns
Not the right fit for your recovery routine? Our straightforward return process keeps things simple.
